QUALITY MANAGEMENT-Tools and Techniquesx
Finding effective solutions to business problems is the principal difference between highly profitable organizations and struggling ones.
Using proven tools and techniques in problem identification and description; solution determination and implementation; evaluation and standardization ensures systematic improvement.
When a customer issues are sorted out, he is happy and willing to return.
When customers are overtly satisfied they become the none – salaried sales team
There are several tools and techniques for identifying, prioritizing, solving and evaluating the effectiveness of solution to business problems